FAQs & Troubleshooting
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204 Results
- 1How do I install/change the label roll?
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I connect the printer to my mobile device via Bluetooth®?
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 7Can I change the barcode settings like barocde size? (iPrint&Label)
- 8How do I transfer label or slip templates?
- 9Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 10How can I connect my printer wirelessly?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14Where can I find my Brother printer's serial number?
- 15Can I use the app with my iPad? (iPrint&Label)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 18I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 19Adding a custom media size for continuous tape / roll (Linux®)
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 22Using the Printer Setting Tool (for Windows)
- 23If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 24Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 25Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 26Can I directly operate my printer from a self-developed application software and print a label?
- 27(Video) When I print many continuous labels, part of the label data is printed twice.
- 28How to identify your Operating System (OS) for Windows or Mac
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30Labels are jammed in the machine or are not ejected correctly after printing.
- 31I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot connect my printer to a Windows 11 computer via USB.
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 36When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 37What iOS mobile application can I use?
- 38Using the Printer Setting Tool (for Mac)
- 39Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 40I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43The paper settings specified from the server computer are not reflected on the client computer.
- 44How do I transfer label templates with P-touch Transfer Express?
- 45What do the indicator lights mean?
- 46When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 47Printing is not possible. (USB connection)
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 50Print free-length labels with the set length (Linux®)