FAQs & Troubleshooting
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190 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How do I transfer label or slip templates?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4The driver downloaded from the website cannot be installed.
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6Adding a custom media size for continuous tape / roll (Linux®)
- 7(Video) When I print many continuous labels, part of the label data is printed twice.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 14How to install the printer driver for serial interface
- 15How do I install/change the DK roll?
- 16How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 17How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 18How do I reset the PS-9000 to factory default settings?
- 19Uninstalling the printer drivers (Linux®)
- 20Where can I find my Brother printer's serial number?
- 21How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 22I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24When I print many continuous labels, part of the label data is printed twice.
- 25How do I transfer label templates with P-touch Transfer Express?
- 26How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 27When I try to use the database function, an application error occurs.
- 28Printing is not possible. (USB connection)
- 29I cannot discover the product with the configuration utility.
- 30How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32Error messages do not appear when using the USB connection of my printer.
- 33(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 34How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 35How can I change the unit of measurement (mm or inches)? (P-touch Editor 3.2 for Mac)
- 36I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 37Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 38I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 39Print free-length labels with the set length (Linux®)
- 40Can I set a different media width when using an OpenOffice template? (Linux®)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How to open the Devices and Printers window
- 43"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 44Can I directly operate my printer from a self-developed application software and print a label?
- 45How to delete the registry information and files related to the printer driver
- 46How to identify your Operating System (OS) for Windows or Mac
- 47(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 48The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 49How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 50The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)