FAQs & Troubleshooting
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237 Results
- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Connect the cord
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5What is Brother iPrint&Scan?
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7(Video) Unpack your Brother machine
- 8(Video) Load and print an Envelope (MP Tray)
- 9Paper is Jammed in the Back of the Machine
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Use Universal Print (Windows)
- 12(Video) Set up your Brother machine
- 13Paper is Jammed in the Paper Tray
- 14Replace the Toner Cartridge
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18The printer status is Offline or Paused.
- 19Paper is Jammed in the MP tray
- 20Replace Drum
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 23Factory Reset
- 24Restrict changing machine settings for users.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Replace Fuser
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Change the printer driver settings (Windows/macOS)
- 29"Unsupported data for direct print: 3020" message is printed after the document.
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Install a Certificate on Your Brother Machine
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Replace PF Kit xx
- 36Replace Laser
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38Replace the Waste Toner Box
- 39Paper is Jammed Inside the Machine
- 40What is the default password for my Brother machine?
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Configure the Store Print Log to Network Settings Using Web Based Management
- 44Manage Your Network Machine Securely Using Web Based Management
- 45Export the Certificate and Private Key
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Carry out calibration to improve the color density
- 49Toner Low
- 50Drum End Soon