FAQs & Troubleshooting
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170 Results
- 1Jam Tray / Jam Tray 1 / Jam Tray 2
- 2Replace Drum
- 3I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 6Can I print from or scan to Android™ Smartphone?
- 7Replace PF Kit xx
- 82-sided Disabled
- 9The printer status is Offline or Paused.
- 10Replace WT Box
- 11Jam 2-sided
- 12What kind of memory can I use?
- 13Install extra memory
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16What is Brother iPrint&Scan?
- 17Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 18Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 21Print both sides of paper or a booklet automatically
- 22Drum !
- 23Drum End Soon
- 24Curled or wavy
- 25Envelope creases
- 26Install the optional lower tray
- 27What is the recommended paper?
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Open the Status Monitor
- 32Open the Control Panel (For Windows)
- 33Printing/ Scanning with a mobile device
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37Replace Belt
- 38Jam Inside
- 39Reset the print server to the default factory settings.
- 40Replace Toner
- 41Replace Fuser
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Cannot print after a Windows 10 update (June 2020)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Possible solutions for print quality issues
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I print on transparencies e.g. for overhead projectors?