FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Set up your Brother machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the MP tray
- 9Install the optional lower tray
- 10What driver package format is supported by my Linux distribution?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13Cannot Print ##
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 152-sided Disable or 2-sided Disabled
- 16Lines across the page
- 17To install the printer driver easily using a tool. (Linux)
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19Media Type Mismatch or Media Mismatch
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Poor fixing
- 23Drum End Soon
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25Wrong Toner or Wrong Toner Cartridge
- 26Protect your Brother machine against unauthorised access over the network
- 27Self-Diagnostic
- 28No Toner
- 29Toner Low or Prepare New Toner Cartridge
- 30Toner specks
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32What is the default password for my Brother machine?
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36Check the firmware version.
- 37Delete print jobs from the print queue.
- 38How to identify your Operating System (OS).
- 39Discover the MAC address of the Brother network card
- 40The printer status is Offline or Paused.
- 41Cannot Detect
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Install the Mailbox.
- 44Drum !
- 45Out of Memory
- 46What is the recommended paper?
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50A security warning appears when accessing Web Based Management via HTTPS.