FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Set up your Brother machine
- 3(Video) Paper is Jammed inside the Machine
- 4Install the optional lower tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6The scanning speed is slow when scanning from my machine. (Windows)
- 7What driver package format is supported by my Linux distribution?
- 8(Video) Paper is Jammed in the MP tray
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10To install the printer driver easily using a tool. (Linux)
- 11Lines across the page
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Cannot Print ##
- 15Poor fixing
- 16The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19Media Type Mismatch or Media Mismatch
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Discover the MAC address of the Brother network card
- 222-sided Disable or 2-sided Disabled
- 23No Toner
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the firmware version.
- 31Self-Diagnostic
- 32Cannot Detect
- 33Toner Low or Prepare New Toner Cartridge
- 34Install the Mailbox.
- 35Out of Memory
- 36Drum End Soon
- 37Black lines down the page
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39A security warning appears when accessing Web Based Management via HTTPS.
- 40Use Universal Print (Windows)
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42Open the Status Monitor (Windows)
- 43The printer status is Offline or Paused.
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46Check the remaining ink or toner level (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50I get a TS error when trying to print on a wireless network.