FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The printer status is Offline or Paused.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5Use Universal Print (Windows)
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Delete print jobs from the print queue.
- 10(Video) Paper is Jammed in the MP tray
- 11Discover the MAC address of the Brother network card
- 12No Toner
- 13Out of Memory
- 14Drum End Soon
- 15Where can I find my Brother machine's serial number?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17What is the recommended paper?
- 18What driver package format is supported by my Linux distribution?
- 19Wrong Toner or Wrong Toner Cartridge
- 20Media Type Mismatch or Media Mismatch
- 21Cannot Print ##
- 22Self-Diagnostic
- 232-sided Disable or 2-sided Disabled
- 24Cannot Detect
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 26Toner Low or Prepare New Toner Cartridge
- 27Drum !
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Set up your Brother machine on a wireless network (Windows/macOS)
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Toner specks
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Open the Control Panel (For Windows)
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37Check the remaining ink or toner level (Linux)
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39Enable the Brother machine's network interface.
- 40Open the Status Monitor (Windows)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Change the printer driver settings (Windows)
- 43Poor fixing
- 44Lines across the page
- 45Uninstall the Brother Software and Drivers (Windows)
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Large characters are printed incorrectly. (Linux)