FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Enable the Brother machine's network interface.
- 6(Video) Paper is Jammed inside the Machine
- 7The printer status is Offline or Paused.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11(Video) Paper is Jammed in the MP tray
- 12I cannot print on a wireless (Wi-Fi) network (Mac)
- 13Delete print jobs from the print queue.
- 14Change the printer driver settings (Windows)
- 15What is the default password for my BRAdmin or Web Based Management?
- 16Out of Memory
- 17The scanning speed is slow when scanning from my machine. (Windows)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Cannot Print ##
- 20Self-Diagnostic
- 21Toner Low or Prepare New Toner Cartridge
- 22Poor fixing
- 23(Video) Set up your Brother machine
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Wrong Toner or Wrong Toner Cartridge
- 28Drum End Soon
- 29I cannot print from my computer via USB.
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Update the Driver or Firmware for your Brother machine
- 36I get a TS error when trying to print on a wireless network.
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39Install the Brother Mobile Connect application (for mobile device)
- 40Discover the MAC address of the Brother network card
- 412-sided Disable or 2-sided Disabled
- 42Cannot Detect
- 43Drum !
- 44Toner specks
- 45Install the optional lower tray
- 46Use Universal Print (Windows)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50"Offline" appears on the Status Monitor. (Windows)