FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the Paper Tray
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Self-Diagnostic
- 10Cannot Detect
- 11Install the optional lower tray
- 12I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Change the printer driver settings (Windows)
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17(Video) Paper is Jammed in the MP tray
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Cannot Print ##
- 22What is the recommended paper?
- 23What driver package format is supported by my Linux distribution?
- 24The printer status is Offline or Paused.
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26Check the remaining ink or toner level (Linux)
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28Check the firmware version.
- 29Protect your Brother machine against unauthorised access over the network
- 302-sided Disable or 2-sided Disabled
- 31What is the default password for my BRAdmin or Web Based Management?
- 32Poor fixing
- 33Drum End Soon
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Use Universal Print (Windows)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Delete print jobs from the print queue.
- 38What is the difference between the toner cartridge and the drum unit?
- 39Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 40Toner Low or Prepare New Toner Cartridge
- 41Toner specks
- 42Lines across the page
- 43What is the default password for my Brother machine?
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Update the Driver or Firmware for your Brother machine
- 46"Offline" appears on the Status Monitor. (Windows)
- 47My Brother machine has no power.
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)