FAQs & Troubleshooting
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203 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3(Video) Connect the cord
- 4(Video) Replace the Toner Cartridge
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7Send an Email with User Authentication
- 8Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 9What is Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11Paper is Jammed in the 2-sided Tray
- 12What is the recommended paper?
- 13Install a Certificate on Your Brother Machine
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 16Print on Both Sides of the Paper (Macintosh)
- 17Load and Print Thick Paper Using the Paper Tray
- 18Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 19Manage Your Network Machine Securely Using Web Based Management
- 20Manage Multiple Certificates
- 21Export the Certificate and Private Key
- 22Protect your Brother machine against unauthorised access over the network
- 23Print both sides of paper or a booklet automatically
- 24Lines across the page
- 25Reset the Network Settings to the Factory Settings
- 26Access Web Based Management
- 27Print as a Poster (Windows®)
- 28Media Type Mismatch or Media Mismatch
- 29(Video) Set up your Brother machine
- 30How to identify your Operating System (OS).
- 31Change the printer driver settings (Windows/macOS)
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Clean the Drum Unit
- 34Toner Low or Prepare New Toner Cartridge
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Use the Network Connection Repair Tool (Windows)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Change machine settings from your computer.
- 41Restrict the functions available on your Brother machine and the number of prints.
- 42Use the Store Print Log to Network's Error Detection Setting
- 43Configure the Store Print Log to Network Settings Using Web Based Management
- 44Send an Email Securely Using SSL TLS
- 45Import a Certificate and Private Key
- 46Import the Self-signed Certificate
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Export a CA Certificate
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?