FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed inside the Machine
- 3What is the default password for my BRAdmin or Web Based Management?
- 4The printer status is Offline or Paused.
- 5I cannot print on a wireless (Wi-Fi) network (Windows)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8(Video) Set up your Brother machine
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Enable the Brother machine's network interface.
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Discover the MAC address of the Brother network card
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15Horizontal coloured lines appear on the page
- 16What is the default password for my Brother machine?
- 17Add your Brother machine with AirPrint (macOS)
- 18Check the remaining ink or toner level (Linux)
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20Cooling Down
- 21Toner scatter or toner stain
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26Delete print jobs from the print queue.
- 27How to identify your Operating System (OS).
- 28Cartridge Error
- 29No Toner
- 30Toner Low
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Set up your Brother machine on a wireless network (Windows/macOS)
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Adjust color settings by using the custom setting in the printer driver (Windows only)
- 39Uninstall the Brother Software and Drivers (Windows)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45Wrong Toner Cartridge
- 46What is the difference between the toner cartridge and the drum unit?
- 47Condensation
- 48Toner Error
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 50Cannot Detect