FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Set up your Brother machine
- 5The printer status is Offline or Paused.
- 6How to identify your Operating System (OS).
- 7No Paper T1
- 8Out of Memory
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 11Cooling Down
- 12(Video) Paper is Jammed in the Paper Tray
- 13How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 14Protect your Brother machine against unauthorised access over the network
- 15Reset the Drum Counter
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17(Video) Paper is Jammed in the Manual Feed Slot
- 18Horizontal coloured lines appear on the page
- 19I cannot print full-page photos or images using Email Print.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Large characters are printed incorrectly. (Linux)
- 22Wrong Toner Cartridge
- 23Install the Brother Mobile Connect application (for mobile device)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Adjust color settings by using the custom setting in the printer driver (Windows only)
- 27Cannot Print ##
- 28What is the default password for my BRAdmin or Web Based Management?
- 29Correct the Color Printing
- 30The color of your printouts is not what you expected
- 31Toner scatter or toner stain
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 35Where can I find my Brother machine's serial number?
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37Cannot print after a Windows 10 update (June 2020)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 41Cartridge Error
- 42Cannot Detect
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Update the Driver or Firmware for your Brother machine
- 49I get a TS error when trying to print on a wireless network.
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network