FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Cannot Print ##
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Toner Low or Prepare New Toner Cartridge
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Toner Ended
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 112-sided Disable or 2-sided Disabled
- 12What is the default password for my BRAdmin or Web Based Management?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Enable the Brother machine's network interface.
- 15Drum End Soon
- 16Discover the MAC address of the Brother network card
- 17No Toner
- 18Cannot Detect
- 19Drum !
- 20What is the default password for my Brother machine?
- 21Add your Brother machine with AirPrint (macOS)
- 22Wrong Toner or Wrong Toner Cartridge
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24Media Mismatch
- 25What is Toner Continue Mode?
- 26Manual Feed
- 27Out of Memory
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29(Video) Set up your Brother machine
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Important points you need to confirm before configuring your Brother machine for a wireless network.
- 32Self-Diagnostic
- 33Cartridge Error
- 34Size Error DX
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Open the Control Panel (For Windows)
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42Update the Driver or Firmware for your Brother machine
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45Check the firmware version.
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47The printer status is Offline or Paused.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 49Check the remaining ink or toner level (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup