FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7(Video) Set up your Brother machine
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12The printer status is Offline or Paused.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14(Video) Paper is Jammed in the Output Paper Tray
- 15What is the default password for my BRAdmin or Web Based Management?
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Toner Ended
- 18Install the Brother Mobile Connect application (for mobile device)
- 19What is the default password for my Brother machine?
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print full-page photos or images using Email Print.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Wrong Toner or Wrong Toner Cartridge
- 25Update the Driver or Firmware for your Brother machine
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27Media Mismatch
- 28Enable the Brother machine's network interface.
- 29Protect your Brother machine against unauthorised access over the network
- 30Drum End Soon
- 31Check the remaining ink or toner level (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33I cannot print using my Brother machine on a wired network (Windows/macOS)
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36What is Toner Continue Mode?
- 37What is the recommended paper?
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Set up your Brother machine on a wireless network (Windows/macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Open the Status Monitor (Windows)
- 44Delete print jobs from the print queue.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46How to identify your Operating System (OS).
- 47Discover the MAC address of the Brother network card
- 48Change the printer driver settings (Windows)
- 49Cannot Print ##
- 50Self-Diagnostic