FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3(Video) Paper is Jammed inside the Machine
- 4Update the Driver or Firmware for your Brother machine
- 5(Video) Set up your Brother machine
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed in the Output Paper Tray
- 9Install the Brother Mobile Connect application (for mobile device)
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Manual Feed
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Cannot Print ##
- 19Self-Diagnostic
- 20Toner Ended
- 21Cannot Detect
- 22What is the recommended paper?
- 23Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26Media Mismatch
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 282-sided Disable or 2-sided Disabled
- 29Out of Memory
- 30I cannot connect my machine to a Windows 11 computer via USB.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33What is the default password for my Brother machine?
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35Add your Brother machine with AirPrint (macOS)
- 36What driver package format is supported by my Linux distribution?
- 37Discover the MAC address of the Brother network card
- 38Size Error DX
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Large characters are printed incorrectly. (Linux)
- 41I cannot print from my computer via USB.
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Lines across the page
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 50What is Toner Continue Mode?