FAQs & Troubleshooting
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236 Results
- 1(Video) Replace Toner
- 2(Video) Load A4/Letter paper
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Jam Rear (With Video Instructions)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Jam Inside (With Video Instructions)
- 8Replace Drum
- 9Jam Tray (With Video Instructions)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Jam 2-sided
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Load paper in the paper tray
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15What driver package format is supported by my Linux distribution?
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26(Video) Connect telephone line and power cords
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 30Curled or wavy
- 31Reset the Network Settings to the Factory Settings
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33What is Brother iPrint&Scan?
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Printing/ Scanning with a mobile device
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37(Video) Unpack your Brother machine
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Turn the Toner Save Mode on or off.
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42What kind of envelopes and labels are recommended for printing?
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44How to identify your Operating System (OS).
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46What is Toner Continue Mode?
- 47Print Unable or Print Unable XX
- 48The printer status is Offline or Paused.
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50(Video) Update the Driver or Firmware for your Brother machine