FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3"JAM E" error appears on the LCD. What should I do?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6"JAM C" error appears on the LCD. What should I do?
- 7"JAM A1 to A4" error appears on the LCD. What should I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Delete print jobs from the print queue.
- 10"JAM D" error appears on the LCD. What should I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12How to identify your Operating System (OS).
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15"JAM B" error appears on the LCD. What should I do?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 17How can I activate/deactivate the Toner Save Mode?
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Can I print from or scan to Android™ Smartphone?
- 23I cannot print from my computer via USB.
- 24The paper is skewed when it's printed.
- 25What is a "Generic PCL Driver"?
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is the life of the consumables?
- 30What is the recommended paper?
- 31How do I install additional memory?
- 32The paper is creased.
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Uninstall printer drivers (Linux)
- 41Windows 10 Support Information
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Windows 7 Support Information
- 46I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.
