FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The printer status is Offline or Paused.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The printed letters are slanted, positioned incorrectly.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How to identify your Operating System (OS).
- 8"JAM B" error appears on the LCD. What should I do?
- 9How do I install the Duplex Unit?
- 10Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 11The paper is skewed when it's printed.
- 12What can happen if the wrong paper is used in your machine.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18I cannot print from my computer via USB.
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20What is a "Generic PCL Driver"?
- 21Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 22When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 23"JAM D" error appears on the LCD. What should I do?
- 24How do I install the CompactFlash Card?
- 25I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Delete print jobs from the print queue.
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Can I print from DOS applications?
- 37How can I know how many pages the printer has printed?
- 38Change the language displayed on my Brother machine's LCD.
- 39How do I factory reset the print server?
- 40Windows 10 Support Information
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42What is the difference between the toner cartridge and the drum unit?
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48What is the life of the consumables?
- 49How do I change the length of time the printer will wait until it goes into Power Save mode?
- 50How do I install the Optional Tray Unit?