FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5How do I install the Duplex Unit?
- 6How can I print envelopes?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Can I print from or scan to Android™ Smartphone?
- 13Change the printer driver settings (Windows/macOS)
- 14What is a "Generic PCL Driver"?
- 15"JAM C" error appears on the LCD. What should I do?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 17How do I install additional memory?
- 18Delete print jobs from the print queue.
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22The paper is skewed when it's printed.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24Can I print from DOS applications?
- 25"JAM D" error appears on the LCD. What should I do?
- 26"JAM B" error appears on the LCD. What should I do?
- 27"JAM A1 to A4" error appears on the LCD. What should I do?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is the printable area per page?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32What is the Network Shared printing?
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36What is UPnP and SSDP?
- 37I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 38How do I factory reset the print server?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41All print jobs are aborted and nothing is printed. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44How to identify your Operating System (OS).
- 45Windows 7 Support Information
- 46I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48How do I install the Optional Tray Unit?
- 49How can I activate/deactivate the Toner Save Mode?
- 50The printed letters are slanted, positioned incorrectly.