FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The machine does not print anything.
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Delete print jobs from the print queue.
- 8How to setup the Printer RAMDISK.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Lines appears across the page.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13How do I monitor the status of the printer?
- 14What kind of USB cable should I use?
- 15Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 16Can I print from DOS applications?
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18Windows 10 Support Information
- 19What is the Network Shared printing?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22Printer does not recognize the HDD/Compact Flash.
- 23What factor determines the Drum life?
- 24What is a total paper input capacity of the HL-7000 series printers?
- 25Where do I find a Parallel or USB interface cable?
- 26The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 27What is a file server based network and do Brother printers work in that type of environment?
- 28What is APIPA?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30White spots appear in areas of dense black printing.
- 31Output sheets are completely black.
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How to identify your Operating System (OS).
- 37The paper is skewed when it's printed.
- 38How do I use the Quick Print Setup Utility?
- 39What emulation modes does this printer support?
- 40I cannot print from Mac OS X.
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 43Printouts have toner specks.
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45Printouts have a curl or wave.
- 46Printouts are faint.
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48Can I print using the IPP protocol on Windows XP?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I know how many pages the printer has printed?