FAQs & Troubleshooting
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179 Results
- 1Printouts have a curl or wave.
- 2How do I print a network configuration page?
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print using the IPP protocol on Windows XP?
- 7Delete print jobs from the print queue.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Printer does not recognize the HDD/Compact Flash.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11What is the recommended paper?
- 12Cannot print after a Windows 10 update (June 2020)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The paper is skewed when it's printed.
- 15How to setup the Printer RAMDISK.
- 16How do I print using the Duplex Unit?
- 17The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 18What is a "Generic PCL Driver"?
- 19What can happen if the wrong paper is used in your machine.
- 20How can I enable/disable the Quick Print Setup Utility?
- 21What interfaces are supplied with the HL-7000 series printers?
- 22How can I change the IP address?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 27Can I print from or scan to Android™ Smartphone?
- 28What is the print speed of the HL-7000 series printers?
- 29What kind of USB cable should I use?
- 30What kind of paper can I use?
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32What kind of memory can I use?
- 33Black toner marks appear across the page.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36"JAM C" error appears on the LCD. What should I do?
- 37How do I replace the Feed Roller (Paper Feeding kit)?
- 38White spots appear in areas of dense black printing.
- 39Output sheets are completely black.
- 40Windows 10 Support Information
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44Can my printer send me an e-mail if there is a problem?
- 45I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 46I see the message "DX LEVER ERROR" on the printer LCD. What does it mean?
- 47What is a total paper input capacity of the HL-7000 series printers?
- 48What emulation modes does this printer support?
- 49Using the PING command to troubleshoot problems.
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.