FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I activate/deactivate the Toner Save Mode?
- 3Delete print jobs from the print queue.
- 4Change the printer driver settings (Windows/macOS)
- 5The printer status is Offline or Paused.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7"JAM DUPLEX" error appears on the LCD.
- 8"JAM MP TRAY" error appears on the LCD. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14"JAM INSIDE" error appears on the LCD. What should I do?
- 15What is the printable area per page?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 17I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 18When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The paper is skewed when it's printed.
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 29"JAM REAR" error appears on the LCD. What should I do?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What can happen if the wrong paper is used in your machine.
- 32Can I print using the IPP protocol on Windows XP?
- 33What are the expected yields of the consumables?
- 34How do I factory reset the print server?
- 35What is the BRAdmin Professional software used for?
- 36The printed letters are slanted, positioned incorrectly.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39Does NC-2200w work with Windows Vista?
- 40I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 41How can I know how many pages the printer has printed?
- 42The printer has power problems. What should I do?
- 43How do I clear paper jams?
- 44Large characters are printed incorrectly. (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49What is the Network Shared printing?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)