FAQs & Troubleshooting
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227 Results
- 1Replace Drum
- 2The print speed is slow.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Jam Tray 1 or Jam Tray 2
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Jam Duplex
- 8Print on labels and envelopes from the MP tray.
- 9Replace PF Kit xx
- 10Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 11Replace Fuser
- 12Duplex Disabled
- 13Can I print from or scan to Android™ Smartphone?
- 14Replace Toner
- 15Reduce printing noise.
- 16Page skewed
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Jam MP Tray
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23What is Brother iPrint&Scan?
- 24Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Toner Low or Prepare New Toner Cartridge
- 29Curled
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Windows 10 Support Information
- 35Delete print jobs from the print queue.
- 36Use the Universal Printer Driver for PCL
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41Fuser Error or Self-Diagnostic
- 42The printer status is Offline or Paused.
- 43Cover is Open
- 44Size Error DX
- 45Manual Feed
- 46Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 47I cannot connect to the print server using my web browser.
- 48Drum End Soon
- 49Jam Rear
- 50Jam Inside