FAQs & Troubleshooting
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181 Results
- 1How do I use the "Booklet Printing" feature?
- 2Replace the drum unit.
- 3Use the Universal Printer Driver for PCL
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6What is the BRAdmin Professional software used for?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9Change the printer driver settings (Windows/macOS)
- 10The paper is skewed when it's printed.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13What are the expected yields of the consumables?
- 14How do I install additional memory?
- 15I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18What is the difference between the toner cartridge and the drum unit?
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20I cannot print from my computer via USB.
- 21I cannot print from my computer via network. (For Windows)
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23The printer prints unexpectedly or it prints garbage.
- 24How can I change the printer settings?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26What do the LED indications mean?
- 27How do I install the Optional Tray Unit?
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33How do I clean the paper pick-up roller?
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Lines appears across the page.
- 36How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 37How do I factory reset the print server?
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39When printing with monochrome laser printer, the print position shifts. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Delete print jobs from the print queue.
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.