FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4What kind of memory can I use?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The paper is skewed when it's printed.
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9Printouts have wrinkles or creases.
- 10Printouts are with gray background.
- 11Printouts are faint.
- 12How do I clear paper jams?
- 13Vertical black lines appear on the printout.
- 14What driver package format is supported by my Linux distribution?
- 15Windows 10 Support Information
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The printer status is Offline or Paused.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22What is a "Generic PCL Driver"?
- 23White lines appear across the page.
- 24I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 25What can happen if the wrong paper is used in your machine.
- 26What are the expected yields of the consumables?
- 27How do I factory reset the print server?
- 28The printed letters are slanted, positioned incorrectly.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 33Black toner marks appear across the page.
- 34White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 35White lines appears down the page.
- 36Lines appears across the page.
- 37Output sheets are completely black.
- 38Cannot print after a Windows 10 update (June 2020)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43What is the difference between the toner cartridge and the drum unit?
- 44How to identify your Operating System (OS).
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46What is the Network Shared printing?
- 47I cannot print from my computer via network. (For Macintosh)
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 50I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.