FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3How do I perform a factory reset?
- 4Can I print using the IPP protocol on Windows XP?
- 5What kind of memory can I use?
- 6What kind of USB cable can I use?
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 9How do I install additional memory?
- 10What is the printable area per page?
- 11Print on both sides of the paper.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Does NC-2200w work with Windows Vista?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Windows 10 Support Information
- 16Can I print from or scan to Android™ Smartphone?
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 19I cannot print from Mac OS X.
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21Printouts have wrinkles or creases.
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25How do I factory reset the print server?
- 26How do I print a Test page?
- 27White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 28What driver package format is supported by my Linux distribution?
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31The printer status is Offline or Paused.
- 32The printer prints unexpectedly or it prints garbage.
- 33Print a Printer Settings page.
- 34Printouts have a curl or wave.
- 35Printouts (envelopes) have creases.
- 36Can I print from DOS applications?
- 37What is the BRAdmin Professional software used for?
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39Black toner marks appear across the page.
- 40Lines appears across the page.
- 41White spots appear in areas of dense black printing.
- 42Delete print jobs from the print queue.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45I cannot print from my computer via network. (For Macintosh)
- 46Where do I find the cables?
- 47What is Status Monitor and how can I turn it on?
- 48My Brother machine misfeeds paper.
- 49What is a "Generic PCL Driver"?
- 50What kind of paper can I use?