FAQs & Troubleshooting
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170 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Does NC-2200w work with Windows Vista?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 13I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15Can I print using the IPP protocol on Windows XP?
- 16How do I install additional memory?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18Cannot print after a Windows 10 update (June 2020)
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20The paper is skewed when it's printed.
- 21What kind of USB cable can I use?
- 22My Brother machine misfeeds paper.
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24How do I perform a factory reset?
- 25What kind of memory can I use?
- 26Printouts have wrinkles or creases.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29What is the recommended paper?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31How do I print on transparencies?
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Uninstall the printer drivers (For Windows)
- 34Delete print jobs from the print queue.
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37The printer status is Offline or Paused.
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 40Using the PING command to troubleshoot problems.
- 41Where do I find the cables?
- 42The printer prints unexpectedly or it prints garbage.
- 43Print a Printer Settings page.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Why is the Status light (led) red and the Toner light (led) on?
- 46What kind of paper can I use?
- 47I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 48When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 49Printouts have a curl or wave.
- 50What is UPnP and SSDP?