FAQs & Troubleshooting
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227 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2Load paper in the paper tray
- 3What is Brother iPrint&Scan?
- 4Discover the MAC address of the Brother network card
- 5Registration or Registration failed.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Replace Drum
- 8Protect your Brother machine against unauthorised access over the network
- 9Print a web page from iPrint&Scan when using an Android™ mobile device.
- 10Toner Error
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12What is the printable area per page?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16Jam MP Tray
- 17Cannot print after a Windows 10 update (June 2020)
- 18Belt End Soon
- 19No Toner
- 20The color of your printouts is not what you expected
- 21Curled or wavy
- 22What is the recommended paper?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27Replace WT Box
- 28Replace Toner
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Delete print jobs from the print queue.
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36Drum Stop
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Set up your Brother machine on a wireless network.
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Replace Laser
- 45Unusable Device
- 46Drum End Soon
- 47Replace Belt
- 48Jam Inside
- 49What can happen if the wrong paper is used in your machine.
- 50Reset the network settings to the factory default