FAQs & Troubleshooting
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228 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3What is the recommended paper?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Turn the Toner Save Mode on or off.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Replace PF Kit xx
- 11Replace Drum
- 12Replace Toner
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14Delete print jobs from the print queue.
- 15What is Brother iPrint&Scan?
- 16How to identify your Operating System (OS).
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Change the printer driver settings (Windows/macOS)
- 20Cover is Open
- 21Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28Print both sides of paper or a booklet automatically
- 29No Waste Toner
- 30What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32The color of your printouts is not what you expected
- 33Replace WT Box
- 34Jam MP Tray
- 35Envelope creases
- 36Wrinkle
- 37What can happen if the wrong paper is used in your machine.
- 38What is the printable area per page?
- 39Set up your Brother machine on a wireless network.
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Discover the MAC address of the Brother network card
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Toner Error