FAQs & Troubleshooting
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206 Results
- 1Change the printer driver settings (Windows/macOS)
- 2Jam Tray 1 / Jam Tray 2
- 3No Toner
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Print both sides of paper or a booklet automatically
- 7Drum Error (Drum!)
- 8What is the recommended paper?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Replace Toner
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I use AirPrint with my Brother machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Jam Rear
- 15No Drum Unit
- 16Belt End Soon
- 17WT Box End Soon
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19Can I print from or scan to Android™ Smartphone?
- 20Replace Drum
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What is Brother iPrint&Scan?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25Load paper in the paper tray
- 26What driver package format is supported by my Linux distribution?
- 27Cannot print after a Windows 10 update (June 2020)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Adjust color settings by using the custom setting in the printer driver
- 31Small Paper
- 32Registration or Registration failed.
- 33Calibrate
- 34What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 35Cover is Open
- 36Out of Memory
- 37Replace WT Box
- 38Jam Duplex
- 39Jam MP Tray
- 40What kind of memory can I use?
- 41Can I print from DOS applications?
- 42What is the printable area per page?
- 43Turn the Toner Save Mode on or off.
- 44Possible solutions for print quality issues
- 45What is the Network Shared printing?
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48White streaks or bands down the page
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).