FAQs & Troubleshooting
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197 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5How to identify your Operating System (OS).
- 6Protect your Brother machine against unauthorised access over the network
- 7What is the unprintable area per page?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Adjust color settings by using the custom setting in the printer driver
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14What is Brother iPrint&Scan?
- 15"JAM DUPLEX" error appears on the LCD. What should I do?
- 16Replace the drum unit.
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print on transparencies e.g. for overhead projectors?
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26The paper is skewed when it's printed.
- 27When I print directly from the USB flash drive only an error page prints. What can I do?
- 28"JAM REAR" error appears on the LCD. What should I do?
- 29"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 30Printouts have wrinkles.
- 31What driver package format is supported by my Linux distribution?
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Can I use AirPrint with my Brother machine?
- 35I cannot print from my computer via USB.
- 36Change the printer driver settings (Windows/macOS)
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38Is my Brother machine compatible with Windows Vista?
- 39"JAM INSIDE" error appears on the LCD. What should I do?
- 40"JAM MP TRAY" error appears on the LCD. What should I do?
- 41What kind of memory can I use?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44What are the expected yields of the consumables?
- 45Print on both sides of the paper. (For Windows Users)
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Check the firmware version.
- 50Open the Control Panel (For Windows)