FAQs & Troubleshooting
Latest |
142 Results
- 5125/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5225/03/2016What is the difference between the toner cartridge and the drum unit?
- 5325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5425/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5525/03/2016What is the Network Shared printing?
- 5625/03/2016Can I print from or scan to Android™ Smartphone?
- 5725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5824/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5923/03/2016What can happen if the wrong paper is used in your machine.
- 6023/03/2016What is the BRAdmin Professional software used for?
- 6110/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6227/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6325/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6525/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6626/08/2014What is a "Generic PCL Driver"?
- 6717/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 6805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6929/01/2014"Jam: Z" error appears on the LCD. What should I do?
- 7029/01/2014How do I add the Staples?
- 7129/01/2014How do I clean the Paper feed roller?
- 7229/01/2014I cannot print from Mac OS X.
- 7327/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7427/01/2014"JAM: E" error appears on the LCD. What should I do?
- 7527/01/2014"JAM: D" error appears on the LCD. What should I do?
- 7627/01/2014"JAM: B" error appears on the LCD. What should I do?
- 7727/01/2014"JAM: A" error appears on the LCD. What should I do?
- 7827/01/2014How do I replace the drum unit?
- 7927/01/2014How do I install the CompactFlash Card?
- 8027/01/2014I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 8127/01/2014How do I clear paper jams?
- 8217/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 8317/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8417/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8515/05/2013Paper Feed Problems
- 8615/05/2013What do LCD messages on Display (Maintanance messages) mean?
- 8714/05/2013Printouts have toner specks.
- 8826/04/2013White spots appear in areas of dense black printing.
- 8925/04/2013Nothing is printed on the page.
- 9028/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 9116/11/2011The paper is skewed when it's printed.
- 9216/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9302/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9402/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9531/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 9626/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9710/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9802/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9913/04/2010Functions supported in the Windows 7 built-in drivers
- 10010/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.