FAQs & Troubleshooting
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149 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4The paper is skewed when it's printed.
- 5The printer status is Offline or Paused.
- 6How to identify your Operating System (OS).
- 7What is a "Generic PCL Driver"?
- 8What kind of paper can I use?
- 9Can I print from DOS applications?
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12The machine does not print anything.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16What are the expected yields of the consumables?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20"JAM: B" error appears on the LCD. What should I do?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Open the Control Panel (For Windows)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24"Jam: Y" error appears on the LCD. What should I do?
- 25What kind of labels and transparencies can I use?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27What is the recommended paper?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29What is the difference between the toner cartridge and the drum unit?
- 30How do I check the driver version in Windows® (PCL Printer Driver)?
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Functions supported in the Windows 7 built-in drivers
- 33What kind of paper should I avoid?
- 34"JAM: D" error appears on the LCD. What should I do?
- 35"JAM: C" error appears on the LCD. What should I do?
- 36What can happen if the wrong paper is used in your machine.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39What is the BRAdmin Professional software used for?
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41How can I reprint the last job?
- 42How do I factory reset the print server?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Print command (cupswrapper) (Linux)
- 45What is the Network Shared printing?
- 46Change the printer driver settings (Windows/macOS)
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49How do I clean the Paper feed roller?
- 50How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?