FAQs & Troubleshooting
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162 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Print a Test page
- 3I'm having a problem with the print quality. How can I resolve it?
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Delete print jobs from the print queue.
- 7How to identify your Operating System (OS).
- 8No Paper
- 9The printer prints unexpectedly or it prints garbage data.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Replace Drum
- 13Adjust color settings by using the custom setting in the printer driver
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Belt End Soon
- 18Turn the Toner Save Mode on or off.
- 19I cannot print from my computer via USB.
- 20What is the Network Shared printing?
- 21Can I print from or scan to Android™ Smartphone?
- 22No Belt Unit
- 23Check the IP addresses of your PC and the Brother machine
- 24No Waste Toner
- 25When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 26The color of printouts are not what I expected.
- 27Drum Error (Drum!)
- 28Drums End Soon/ Drum End Soon(X)
- 29Replace WT (waste toner) Box
- 30Jam Tray 1
- 31What is the recommended paper?
- 32Replace Toner
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Clear paper jams
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Print command (cupswrapper) (Linux)
- 38Change the printer driver settings (Windows/macOS)
- 39WT Box End Soon
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 41The paper is skewed when it's printed.
- 42The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44What can happen if the wrong paper is used in your machine.
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46Install extra memory
- 47When I print images, the quality is not good (Linux)
- 48"Offline" appears on the Status Monitor.
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?