FAQs & Troubleshooting
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177 Results
- 1How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4I cannot print from Mac OS X.
- 5How do I install the CompactFlash Card?
- 6How to identify your Operating System (OS).
- 7The machine does not print anything.
- 8What kind of paper can I use?
- 9The printer status is Offline or Paused.
- 10JAM REAR (at paper exit)
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Printer does not recognize the HDD/Compact Flash.
- 14The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Can I print from or scan to Android™ Smartphone?
- 18What kind of labels and transparencies can I use?
- 19What kind of paper should I avoid?
- 20JAM MAILBOX (inside the Mailbox unit)
- 21JAM INSIDE (inside the printer)
- 22Can I print from DOS applications?
- 23How do I install additional memory? (DIMM)
- 24The printed letters are slanted, positioned incorrectly.
- 25How do I factory reset the print server?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Delete print jobs from the print queue.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 35How do I install the Lower Mailbox Unit? (MX-4100)
- 36How do I monitor the status of the printer?
- 37What is a "Generic PCL Driver"?
- 38Printouts have a curl or wave.
- 39Printouts have wrinkles or creases.
- 40What is the BRAdmin Professional software used for?
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How can I enable/disable the Quick Print Setup Utility?
- 44What driver package format is supported by my Linux distribution?
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46I cannot print from my computer via USB.
- 47The paper is skewed when it's printed.
- 48What kind of envelopes should I avoid?
- 49What is 'Secure Printing' and how do I use it? (for Windows users)
- 50How to setup the Printer RAMDISK.