FAQs & Troubleshooting
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189 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2REPLACE DRUM
- 3REPLACE TONER
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8JAM DUPLEX
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The printer prints unexpectedly or it prints garbage data.
- 12JAM TRAY 1
- 13Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Use the Universal Printer Driver for PCL
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23FRONT COVER OPEN or FUSER COVER OPEN
- 24MANUAL FEED
- 25JAM INSIDE
- 26Turn the Toner Save Mode on or off.
- 27Delete print jobs from the print queue.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29DUPLEX DISABLED
- 30PRINT OVERRUN
- 31Print on labels and envelopes from the manual feed slot.
- 32Clear paper jams.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35JAM REAR
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41What is Toner Continue Mode?
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43Change the printer driver settings (Windows/macOS)
- 44DRUM STOP
- 45MEMORY FULL
- 46What kind of paper can I use?
- 47Can I print from DOS applications?
- 48What can happen if the wrong paper is used in your machine.
- 49What is the printable area per page?
- 50What is the recommended paper?