FAQs & Troubleshooting
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148 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3REPLACE TONER
- 4JAM DUPLEX
- 5JAM INSIDE
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8PRINT OVERRUN
- 9What is the printable area per page?
- 10"Offline" appears on the Status Monitor.
- 11I cannot print from my computer via USB.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13How to identify your Operating System (OS).
- 14Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 15The printer prints unexpectedly or it prints garbage data.
- 16DRUM END SOON
- 17JAM REAR
- 18JAM TRAY 1
- 19Clean the corona wire of the drum unit.
- 20SERVICE CALL
- 21I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23What is Toner Continue Mode?
- 24Can I print from or scan to Android™ Smartphone?
- 25Change the printer driver settings (Windows/macOS)
- 26CARTRIDGE ERROR
- 27DRUM STOP
- 28NO TONER
- 29Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 30FRONT COVER OPEN or FUSER COVER OPEN
- 31MANUAL FEED
- 32In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 33MEMORY FULL
- 34Curl or wavy
- 35Can I print from DOS applications? What printer driver emulation can be used?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Page skewed
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Poor fixing
- 41How do I print a Test page?
- 42White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 43REPLACE DRUM
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)
