FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 5What is the BRAdmin Professional software used for?
- 6The printed letters are slanted, positioned incorrectly.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9Can I use AirPrint with my Brother machine?
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11The printer prints unexpectedly or it prints garbage.
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 15What kind of paper can I use?
- 16Reset the print server to the default factory settings
- 17Protect your Brother machine against unauthorised access over the network
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 21How can I change the printer settings?
- 22Printouts have a curl or wave.
- 23Printouts have wrinkles or creases.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25How can I activate/deactivate the Toner Save Mode?
- 26The printer status is Offline or Paused.
- 27How do I print a Test page?
- 28The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Use the Universal Printer Driver for PCL
- 32I am using Windows. When I print a document, the printed page is blank. What should I do?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36Can I print from DOS applications?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40Replace the drum unit.
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Uninstall printer drivers (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Delete print jobs from the print queue.
- 48Open the Control Panel (For Windows)
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50Discover the MAC address of the Brother network card