FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Replace the drum unit.
- 9I cannot print from my computer via USB.
- 10I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11The printer prints unexpectedly or it prints garbage.
- 12What can happen if the wrong paper is used in your machine.
- 13How do I clear paper jams?
- 14The printed letters are slanted, positioned incorrectly.
- 15Open the Control Panel (For Windows)
- 16Lines appears across the page.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Change the printer driver settings (Windows/macOS)
- 19The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 20When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 21Printouts have wrinkles or creases.
- 22How can I clean the corona wire of the drum unit?
- 23Printouts are faint.
- 24How can I activate/deactivate the Toner Save Mode?
- 25What is the difference between the toner cartridge and the drum unit?
- 26The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 27What do the LED indications mean?
- 28Print on both sides of the paper.
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31Print command (cupswrapper) (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Delete print jobs from the print queue.
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41The paper is skewed when it's printed.
- 42The print speed is very slow when I use XML Paper Specification Printer Driver.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44Create or view a XML Paper Specification document
- 45Drum Life End Soon
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Printouts have a curl or wave.
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 50How do I cancel print jobs using the printer control panel?