FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Replace the drum unit.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 6Change the printer driver settings (Windows/macOS)
- 7What can happen if the wrong paper is used in your machine.
- 8Print on both sides of the paper.
- 9What driver package format is supported by my Linux distribution?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13The paper is skewed when it's printed.
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15What do the LED indications mean?
- 16How can I activate/deactivate the Toner Save Mode?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot print from my computer via USB.
- 20The printer status is Offline or Paused.
- 21I am using Windows. When I print a document, the printed page is blank. What should I do?
- 22"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 25Printouts have a curl or wave.
- 26Black toner marks appear across the page.
- 27What is the printable area per page?
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 30My Brother machine misfeeds paper.
- 31Lines appears across the page.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Large characters are printed incorrectly. (Linux)
- 38Print command (cupswrapper) (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41"Offline" appears on the Status Monitor.
- 42Open the Control Panel (For Windows)
- 43What is the difference between the toner cartridge and the drum unit?
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 45Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 46In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 47The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 48When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50How can I change the printer settings?