FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8How can I change the printer settings?
- 9The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10What can happen if the wrong paper is used in your machine.
- 11What is the recommended paper?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13Replace the toner cartridge
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Drum Life End Soon
- 22What kind of paper can I use?
- 23Printouts have a curl or wave.
- 24White lines appear across the page.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Does NC-2200w work with Windows Vista?
- 31Printouts have toner specks.
- 32White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 33White lines appears down the page.
- 34Replace the drum unit.
- 35Where do I find the complete User's Guide?
- 36The image is ghosted.
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Print command (LPR) (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Pre-Required Procedures (Linux)
- 47Windows 10 Support Information
- 48Open the Control Panel (For Windows)
- 49How to identify your Operating System (OS).
- 50I cannot print from my computer via USB.