FAQs & Troubleshooting
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187 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2How to identify your Operating System (OS).
- 3I cannot print from Mac OS X.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Windows 10 Support Information
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13JAM DUPLEX
- 14What is the protocol specification of the NC-4100h Type 2 print server?
- 15The printer prints unexpectedly or it prints garbage.
- 16JAM REAR
- 17What is a "Generic PCL Driver"?
- 18JAM MP TRAY
- 19Can I print from DOS applications?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21How do I install the Lower Tray Unit? (LT-500)
- 22What is the BRAdmin Professional software used for?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26The machine does not print anything.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Delete print jobs from the print queue.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is the Network Shared printing?
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot print from my computer via network. (For Windows)
- 35What is Optional Font Package (BS-3000)?
- 36BUFFER ERROR
- 37TONER LOW
- 38What kind of labels and transparencies can I use?
- 39What kind of USB cable should I use?
- 40How can I install the Web BRAdmin on Windows Server 2003?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42Printer cannot power on.
- 43Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 44PAPER JAM
- 45I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What kind of paper can I use?
- 48JAM INSIDE
- 49JAM TRAY 1
- 50I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?