FAQs & Troubleshooting
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203 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3Delete print jobs from the print queue.
- 4The printer status is Offline or Paused.
- 5Functions supported in the Windows 7 built-in drivers
- 6Printouts have a curl or wave.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8How do I factory reset the print server?
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11What is Status Monitor and how can I turn it on/off?
- 12I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 13JAM TRAY 2
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15How do I install the Lower Tray Unit? (LT-500)
- 16What is the BRAdmin Professional software used for?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19All print jobs are aborted and nothing is printed. (Linux)
- 20When printing with monochrome laser printer, the print position shifts. (Linux)
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23FUSER OPEN
- 24STORAGE FULL
- 25The print speed slows down.
- 26The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 27The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 28The machine does not print anything.
- 29Printouts are with gray background.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Windows 10 Support Information
- 33Open the Control Panel (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36Discover the MAC address of the Brother network card
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39Windows 7 Support Information
- 40The paper is skewed when it's printed.
- 41How do I replace PF KIT?
- 42What kind of labels and transparencies can I use?
- 43I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 44The printer prints unexpectedly or it prints garbage.
- 45How can I use the reprint function?
- 46Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 47PAPER JAM
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49JAM MP TRAY
- 50I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?