FAQs & Troubleshooting
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184 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Change the printer driver settings (Windows/macOS)
- 5What kind of paper can I use?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The machine does not print anything.
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11The printer prints unexpectedly or it prints garbage.
- 12Can I print from DOS applications?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print from or scan to Android™ Smartphone?
- 15Functions supported in the Windows 7 built-in drivers
- 16The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 19JAM TRAY 1
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Can I print using the IPP protocol on Windows XP?
- 22What is the BRAdmin Professional software used for?
- 23I am unable to print from a client PC to a printer on a print server. (Linux)
- 24What is Optional Font Package (BS-3000)?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30Open the Control Panel (For Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The paper is skewed when it's printed.
- 34What kind of labels and transparencies can I use?
- 35What kind of paper should I avoid?
- 36What is Status Monitor and how can I turn it on/off?
- 37What kind of USB cable should I use?
- 38JAM REAR
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41JAM TRAY 2
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46How do I install the Lower Tray Unit? (LT-500)
- 47How do I install additional memory? (DIMM)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)