FAQs & Troubleshooting
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171 Results
- 1What kind of envelopes should I avoid?
- 2The printer status is Offline or Paused.
- 3How can I change the IP address?
- 4How can I change the IP address using the ARP and PING commands?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I cannot print from my computer via network. (For Macintosh)
- 8Open the Control Panel (For Windows)
- 9Cannot print after a Windows 10 update (June 2020)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Delete print jobs from the print queue.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14How to identify your Operating System (OS).
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot print from Mac OS X.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Can I print using the IPP protocol on Windows XP?
- 20How do I change the print server password?
- 21Print on envelopes.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24When do I need to upgrade the printer memory?
- 25How can I enable/disable the Quick Print Setup Utility?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27How do I perform a factory reset?
- 28The machine does not print anything.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32Pre-Required Procedures (Linux)
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34What kind of labels and transparencies can I use?
- 35What kind of paper should I avoid?
- 36The printer prints unexpectedly or it prints garbage.
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 40I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 41What is a "Generic PCL Driver"?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How do I factory reset the print server?
- 48I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 49What is the best printer driver to use-the PCL or BR-Script driver?
- 50How do I install additional memory?