FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from DOS applications?
- 5Cannot print after a Windows 10 update (June 2020)
- 6I am unable to print from a client PC to a printer on a print server. (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9Functions supported in the Windows 7 built-in drivers
- 10What kind of paper should I avoid?
- 11Using the PING command to troubleshoot problems.
- 12How can I change the IP address using the ARP and PING commands?
- 13What is the recommended paper?
- 14Replace the toner cartridge.
- 15Print command (cupswrapper) (Linux)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Replace the drum unit.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 23I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 24I want to print using CUPS while keeping SELinux enabled. (Linux)
- 25Uninstall printer drivers (Linux)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27What is the difference between the toner cartridge and the drum unit?
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30How do I display the Quick Print Setup as a Toolbar?
- 31I cannot print from Mac OS X.
- 32Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 33How can I change the IP address?
- 34Printouts have a curl or wave.
- 35Black toner marks appear across the page.
- 36White lines appears down the page.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39How do I print on envelopes?
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43Print command (LPR) (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Pre-Required Procedures (Linux)
- 47Windows 10 Support Information
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50What is the Network Shared printing?