FAQs & Troubleshooting
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164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the Network Shared printing?
- 3What is a "Generic PCL Driver"?
- 4Lines appears across the page.
- 5A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7What driver package format is supported by my Linux distribution?
- 8Delete print jobs from the print queue.
- 9How to identify your Operating System (OS).
- 10Why does the Drum LED light?
- 11What can happen if the wrong paper is used in your machine.
- 12The printed letters are slanted, positioned incorrectly.
- 13Windows 10 Support Information
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Vertical black lines appear on the printout.
- 16I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is the difference between the toner cartridge and the drum unit?
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 21Functions supported in the Windows 7 built-in drivers
- 22When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 23How do I perform a factory reset?
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Uninstall the printer drivers (For Windows)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Uninstall printer drivers (Linux)
- 32Pre-Required Procedures (Linux)
- 33I cannot print from my computer via network. (For Macintosh)
- 34I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36I cannot use the "Modules Update" button on Web BRAdmin.
- 37How can I change the IP address using the ARP and PING commands?
- 38What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43White lines appears down the page.
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)