FAQs & Troubleshooting
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163 Results
- 1How do I install additional memory?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6I cannot print from Mac OS X.
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Delete print jobs from the print queue.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 14What kind of paper can I use?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Windows 10 Support Information
- 17What is the difference between the toner cartridge and the drum unit?
- 18Why are the alarm and data lights on?
- 19How do I check the driver version in Windows® NT 4.0?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The machine does not print anything.
- 22I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 23Why are all the lights blinking then the drum light blinking?
- 24How do I clean the inside of the printer and Drum Unit?
- 25White lines appears down the page.
- 26Printouts are faint.
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 36I updated the Web BRAdmin and cannot enable the logging function.
- 37The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 38Paper Feed Problems
- 39What kind of envelopes should I avoid?
- 40Can my printer send me an e-mail if there is a problem?
- 41How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 42How do I turn off the Quick Print Setup?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 46How do I print a Test page?
- 47How do I perform a factory reset?
- 48What is a "Generic PCL Driver"?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50What kind of memory can I use?