FAQs & Troubleshooting
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153 Results
- 1Delete print jobs from the print queue.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The printed letters are slanted, positioned incorrectly.
- 4What kind of labels and transparencies can I use?
- 5What kind of envelopes should I avoid?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I check the driver version in Windows® NT 4.0?
- 8What kind of paper can I use?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10Printouts have a curl or wave.
- 11Printouts have wrinkles or creases.
- 12Can I print from DOS applications?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Print on envelopes.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18The paper is skewed when it's printed.
- 19Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 20The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 21I cannot print from Mac OS X.
- 22The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25How do I perform a factory reset?
- 26The machine does not print anything.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What can happen if the wrong paper is used in your machine.
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Print command (cupswrapper) (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35What is the Network Shared printing?
- 36How do I turn off the Quick Print Setup?
- 37How do I turn off the Status Monitor using the USB port?
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40How to identify your Operating System (OS).
- 41Change the printer driver settings (Windows/macOS)
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 45What kind of paper should I avoid?
- 46What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 47How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 48How do I check the driver version on a Mac®?
- 49Where do I find a Parallel or USB interface cable?
- 50The printer prints unexpectedly or it prints garbage.