FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What kind of envelopes should I avoid?
- 7What kind of USB cable should I use?
- 8What driver package format is supported by my Linux distribution?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Delete print jobs from the print queue.
- 11Where do I find a Parallel or USB interface cable?
- 12The printer prints unexpectedly or it prints garbage.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14The printer status is Offline or Paused.
- 15Functions supported in the Windows 7 built-in drivers
- 16What is the BROWNIE software?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19The machine does not print anything.
- 20What kind of memory can I use?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 23The printed letters are slanted, positioned incorrectly.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 26Uninstall printer drivers (Linux)
- 27How to identify your Operating System (OS).
- 28Change the printer driver settings (Windows/macOS)
- 29The paper is skewed when it's printed.
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31My Brother machine misfeeds paper.
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36Printouts are with gray background.
- 37What can happen if the wrong paper is used in your machine.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42How can I change the IP address using the ARP and PING commands?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 45Uninstall the printer drivers (For Windows)
- 46Output sheets are completely black.
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48Open the Control Panel (For Windows)
- 49What is the Network Shared printing?
- 50I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)