FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What kind of paper should I avoid?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10What is the Network Shared printing?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12To install the printer driver easily using a tool. (Linux)
- 13Change the printer driver settings (Windows/macOS)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16The paper is skewed when it's printed.
- 17What kind of labels and transparencies can I use?
- 18The printer prints unexpectedly or it prints garbage.
- 19How do I perform a factory reset?
- 20What kind of paper can I use?
- 21Printouts have a curl or wave.
- 22What can happen if the wrong paper is used in your machine.
- 23I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26Print command (LPR) (Linux)
- 27Pre-Required Procedures (Linux)
- 28Using the PING command to troubleshoot problems.
- 29The machine does not print anything.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Large characters are printed incorrectly. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Windows 10 Support Information
- 41What is the difference between the toner cartridge and the drum unit?
- 42The printer status is Offline or Paused.
- 43Why are the alarm and data lights on?
- 44The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 45Paper Feed Problems
- 46What kind of envelopes should I avoid?
- 47How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 48How do I upgrade the firmware of my Brother print server?
- 49What is a Print Server?
- 50What kind of USB cable should I use?