FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2Replace Drum
- 3What do the LED indications mean?
- 4Jam Inside
- 5No Toner
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Change the printer driver settings (Windows/macOS)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The Error LED is still on or flashing after I replace the drum unit with a new one.
- 11Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Print Unable or Print Unable XX
- 15Heater Error or Self-Diagnostic
- 16The printer status is Offline or Paused.
- 17When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 18Drum End Soon
- 19Jam Tray
- 20Windows driver installation does not start automatically.
- 21"Offline" appears on the Status Monitor.
- 22What is Toner Continue Mode?
- 23Cartridge Error
- 24Toner Ended
- 25Wrong Paper Type
- 26Cover is Open
- 27What is the recommended paper?
- 28What is the difference between the toner cartridge and the drum unit?
- 29Clean the Drum Unit.
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36No Drum
- 37No Paper
- 38Toner Low
- 39Drum !
- 40Service Call
- 41Turn the Toner Save Mode on or off.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47Windows 10 Support Information
- 48The top cover of my Brother machine becomes hot.
- 49Open the Control Panel (For Windows)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)