FAQs & Troubleshooting
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150 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to embroider an appliqué pattern [Video instructions]
- 3What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 4How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 5List of Error messages for My Design Snap
- 6Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How do I save an embroidery pattern to a USB flash drive?
- 9How do I adjust thread tension for embroidering?
- 10How do I hoop the fabric in the embroidery frame?
- 11How do I Play the MPEG-4 (MP4) Videos?
- 12How do I Play the Tutorial Video?
- 13How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 14How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 15"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 16"OK to cancel the current pattern selection?" message appears on the LCD. What does it mean?
- 17The needle contacts the needle plate.
- 18"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 19Data cannot be transferred even though the machine number has been input. (M5622201)
- 20"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 21The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 22The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 23The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 24The App shows the message "Embroidery positioning sticker not found".
- 25The App shows the message "The embroidery frame cannot be detected."
- 26Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 27Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 28The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 29The App shows the message "The calibration sheet cannot be detected."
- 30How do I get a lens calibration sheet?
- 31"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 32About the threads and the bobbin case when embroidering
- 33Upper thread breaks.
- 34Bobbin thread breaks
- 35Fabric puckers
- 36How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 37How do I retrieve the embroidery pattern from the machine’s memory?
- 38How do I save the embroidery patterns in the machine’s memory?
- 39How do I change the font type in the embroidery pattern?
- 40"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 41"OK to delete the selected picture?" message appears on the LCD. What does it mean?
- 42How do I attach or remove the embroidery frame ?
- 43Where do I put the oil in my machine?
- 44"Preventive maintenance is recommended" appears on the LCD.
- 45E92001 appears on the Artspira app screen.
- 46M4345001 appears on the Artspira app screen.
- 47About the contents and data treated by Artspira app
- 48Introducing the Brother Artspira application
- 49M4452001 appears on the Artspira app screen.
- 50M3124301 appears on the Artspira app screen.