FAQs & Troubleshooting
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149 Results
- 1The App shows the message "No Supported Machines Found".
- 2How do I adjust thread tension for embroidering?
- 3Data cannot be saved to a USB flash drive
- 4How do I attach the Embroidery foot “W+” with LED pointer or “W”?
- 5Introducing Brother My Design Snap application
- 6The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 7Stitches are skipped
- 8How do I hoop the fabric in the embroidery frame?
- 9Tutorial videos on how to use the machine [Video instructions]
- 10How do I Play the MPEG-4 (MP4) Videos?
- 11How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 12How do I save the embroidery patterns in the machine’s memory?
- 13E92001 appears on the Artspira app screen.
- 14Introducing Brother My Stitch Monitor application
- 15Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 16Cannot lower the embroidery foot with the presser foot lever.
- 17How do I retrieve the embroidery pattern from the machine’s memory?
- 18"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 19How to set up the wireless network connection with the wizard on the machine
- 20Using the embroidery needle plate cover
- 21"Not enough available memory to save the data. Delete some patterns or use a different media." message appears on the LCD. What does it mean?
- 22How to use the Multi-purpose Screwdriver.
- 23How do I change the needle ?
- 24"This USB media cannot be used." message appears on the LCD. What does it mean?
- 25How to embroider an appliqué pattern [Video instructions]
- 26Data cannot be saved to the machine
- 27The pattern transferred from the Artspira app does not appear on the screen of the machine
- 28How to Change Embroidering Order (My Connection) [Video]
- 29List of Error messages for My Design Snap
- 30The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 31The App shows the message "Embroidery positioning sticker not found".
- 32The App shows the message "The embroidery frame cannot be detected."
- 33The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 34The App shows the message "The calibration sheet cannot be detected."
- 35The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 36"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 37Loops appear on the surface of the fabric when embroidering
- 38High-pitched sound while embroidering
- 39Bobbin thread does not wind neatly on the bobbin.
- 40Bobbin thread breaks
- 41Fabric puckers
- 42How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 43"This key does not operate when the needle is down. Raise the needle and press the key again." message appears on the LCD. What does it mean?
- 44There is no machine that can be transferred
- 45About the contents and data treated by Artspira app
- 46M1332002 appears on the Artspira app screen.
- 47The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 48I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 49M5613201 appears on the Artspira app screen.
- 50M5612301 appears on the Artspira app screen.