FAQs & Troubleshooting
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54 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What can happen if the wrong paper is used in your machine.
- 3The keys on the control panel do not respond.
- 4Replace the drum unit.
- 5Why doesn't the machine answer when receiving a call?
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7How do I know which receive mode to select?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11What is the difference between the toner cartridge and the drum unit?
- 12How do I clean the Scanner to improve the copy or fax quality?
- 13What does "MACHINE ERROR XX" mean?
- 14Replace the toner cartridge.
- 15Stop my Brother machine from automatically redialing a busy number.
- 16Change or delete a Group stored at a One Touch/Speed Dial.
- 17Do I need a telephone line to send and receive faxes with my Brother machine?
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I send a fax without scanning the documents into memory?
- 20My Brother machine misfeeds paper.
- 21How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 22Why are my sent faxes always received with a black vertical line down the page?
- 23Can I confirm that the FAX was sent correctly?
- 24My FAX/MFC will not Dial. Why?
- 25Adjust my Brother machine's Sleep Mode setting.
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The paper is skewed when it's printed.
- 30Make copies using my Brother machine.
- 31How do I send a fax to multiple fax numbers? (Broadcasting)
- 32Set up a Group for Broadcasting faxes.
- 33Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 34Why does the display read "Cover Open"?
- 35When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 36Vertical streaks appear in my copies.
- 37I can receive a fax, but cannot receive a telephone call.
- 38My Brother machine has no power.
- 39How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 40How do I print the received faxes that are stored in memory? (Fax Storage)
- 41I am experiencing problems receiving faxes. What can I do?
- 42What is Distinctive Ring and how do I program it?
- 43I am experiencing problems sending a fax, what can I do?
- 44Where can I find the serial number for my unit?
- 45How do I program the date and time?
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 48Can I reduce the size of a received fax on this machine?
- 49How can I clear the "PLS OPEN COVER" error message on LCD?
- 50How do I clear the "Awaiting Redial" error?