FAQs & Troubleshooting
Latest |
120 Results
- 5110/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5221/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5315/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5519/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5625/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5719/09/2014Why doesn't my Brother machine have a dial tone?
- 5805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5910/02/2014I cannot print with Windows Vista 64bit.
- 6027/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 6127/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 6227/01/2014How do I clean the Scanner to improve the copy or fax quality?
- 6320/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 6417/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6517/05/2013Windows 7 Support Information
- 6614/05/2013I am experiencing problems sending a fax, what can I do?
- 6713/05/2013How can I re-install the drivers?
- 6810/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 6910/05/2013Why doesn't the machine answer when receiving a call?
- 7010/05/2013How do I clear the "Awaiting Redial" error?
- 7125/04/2013Verify if the Brother machine has a dial tone
- 7228/01/2013The keys on the control panel do not respond.
- 7329/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7418/05/2012Change or delete an existing One Touch or Speed Dial number.
- 7518/05/2012Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 7620/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 7719/03/2012Replace the drum unit.
- 7819/03/2012Replace the toner cartridge.
- 7916/11/2011The paper is skewed when it's printed.
- 8016/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8104/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 8222/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8331/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8429/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8526/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8615/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 8726/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8817/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8915/06/2010I can receive a fax, but cannot receive a telephone call.
- 9013/04/2010Functions supported in the Windows 7 built-in drivers
- 9108/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 9224/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9310/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9421/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 9521/05/2009What does "MACHINE ERROR XX" mean?
- 9610/03/2009Can I buy any MICR toner?
- 9713/01/2009What is Distinctive Ring and how do I program it?
- 9816/12/2008Why does the display read "Cover Open"?
- 9916/12/2008What does "COMM.ERROR" on the LCD display mean?
- 10012/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?