FAQs & Troubleshooting
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116 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The paper is skewed when it's printed.
- 4The machine does not print anything.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9Functions supported in the Windows 7 built-in drivers
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12How to identify your Operating System (OS).
- 13Can I print from or scan to Android™ Smartphone?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I cannot print from my computer via USB.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22How can I clear the "PAPER JAM" error message?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 25Why doesn't the machine answer when receiving a call?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What can happen if the wrong paper is used in your machine.
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29What is the difference between the toner cartridge and the drum unit?
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Pre-Required Procedures (Linux)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Can I confirm that the FAX was sent correctly?
- 41What does "MACHINE ERROR XX" mean?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Print command (LPR) (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Do I need a telephone line to send and receive faxes with my Brother machine?