FAQs & Troubleshooting
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120 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2What can happen if the wrong paper is used in your machine.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5Change or delete an existing One Touch or Speed Dial number.
- 6The paper is skewed when it's printed.
- 7Change the printer driver settings (Windows/macOS)
- 8The machine does not print anything.
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15Can I confirm that the FAX was sent correctly?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18What driver package format is supported by my Linux distribution?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26What is the difference between the toner cartridge and the drum unit?
- 27Do I need a telephone line to send and receive faxes with my Brother machine?
- 28I cannot print from my computer via USB.
- 29I cannot print with Windows Vista 64bit.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 33I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38How to identify your Operating System (OS).
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Functions supported in the Windows 7 built-in drivers
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 44What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 48When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Large characters are printed incorrectly. (Linux)