FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3Can I print from or scan to Android™ Smartphone?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5What driver package format is supported by my Linux distribution?
- 6Pre-Required Procedures (Linux)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12What is Distinctive Ring and how do I program it?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Why are my sent faxes always received with a black vertical line down the page?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Verify if the Brother machine has a dial tone
- 19In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 20How can I clear the "PLS OPEN COVER" error message on LCD?
- 21Replace the drum unit.
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 26I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 27Windows 10 Support Information
- 28Delete print jobs from the print queue.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30What is the difference between the toner cartridge and the drum unit?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38How can I clear the "PAPER JAM" error message?
- 39The machine does not print anything.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 42Can I reduce the size of a received fax on this machine?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45Vertical streaks appear in my copies.
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Print command (LPR) (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)