FAQs & Troubleshooting
Popular |
116 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10The machine does not print anything.
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12Uninstall printer drivers (Linux)
- 13Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15I cannot install the driver when using the Driver Install Tool. (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 24I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Windows 10 Support Information
- 27Open the Control Panel (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29What is the difference between the toner cartridge and the drum unit?
- 30How to identify your Operating System (OS).
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36The paper is skewed when it's printed.
- 37How can I clear the "PAPER JAM" error message?
- 38My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40How do I clean the Scanner to improve the copy or fax quality?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44What can happen if the wrong paper is used in your machine.
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 47Vertical streaks appear in my copies.
- 48Cannot print after a Windows 10 update (June 2020)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)